The Bot Platform That Operates Like Alexa Will Win
28 Sep 2016
I'm going through Amazon's approach to their Alexa voice services, and it is making me think how bot platforms out there should be following their lead when it comes crafting their own playbook. I see voice and bots in the same way that I see web and mobile--they are just one possible integration channel for APIs. They each have their own nuances of course, but as I'm going through Amazon's approach, there are quite a few lessons on how to do it correctly here--that apply to bots.
Amazon's approach to investment in developers on the Alexa platform and their approach to skills development should be replicated across the bot space. I know Slack has an investment fund, but I don't see the skills development portion present in their ecosystem. Maybe it's in there, but it's not as prominent as Amazon's approach. Someday, I envision galleries of specific voice and bot skills like we have application galleries today--the usefulness and modularity of these skills will be central to each provider's success (or failure).
I had profiled Slack's approach before I left for the summer, something I will need to update as it stands today. I will keep working on profiling Amazon's approach to Alexa, and put together both as potential playbook(s). I would like to eventually be able to lay them side by side and craft a common definition that could be applied in both vthe oice API, as well the bot API sector. I need to spend more time looking at the bot landscape, but currently I'm feeling like any bot platform that can emulate Amazon's approach is going to win at this game--like Amazon is doing with voice.